Concierge Smart

FCS Concierge replaces the traditional way of handling in-house guests and day guests by automating the daily concierge functions and processes. FCS Concierge streamlines communication, automates traditional concierge operations, and facilitates the provision of personalised services for guests — from management of guest luggage, parcel, transportation, and booking restaurants and activities to systematically managing lost and found. The system allows for tracking, real-time statistics, and reporting that redefines guest service excellence.

FCS Concierge removes the need for manual workstreams, double-handling of data, and unplanned resourcing issues. The solution streamlined processes via pre-defined sequences and standard operating procedures to ensure the consistency and assurance of service quality. The mobile app helps staff manage luggage and valet handovers without additional bulky equipment.

FCS Concierge facilitates faster guest response time, leading to improved guest satisfaction.

Benefits:

Enhance guest experience by capturing guest preferences in a centralised database to create a customized stay experience

Reduce guest service time by automating concierge service, with escalation, to ensure that guest needs are attended to as soon as possible

Minimize delays and mistakes by tracking baggage, parcel, valet, and other bookings in real-time so that guest queries can be answered easily